Redressals Policy
Ensuring Transparency & Accountability
This Redressals Policy applies to all brands owned by Waayers Media.
Commitment to Redressal
Waayers Media is committed to addressing grievances, concerns, and complaints in a fair and timely manner. We uphold journalistic integrity and accountability across all our brands, ensuring transparency in addressing redressal requests.
Types of Redressals
- Content-Related Complaints: Concerns regarding misreporting, bias, or factual inaccuracies.
- Defamation & Harm: Cases where individuals or entities feel unfairly represented.
- Ethical Concerns: Issues regarding journalistic ethics, media responsibility, and fairness.
- Copyright & IP Rights: Violations regarding unauthorized use of copyrighted materials.
- Technical Issues: Reporting platform malfunctions affecting accessibility.
Redressal Procedure
- All redressal requests must be submitted via email.
- A complaint should include relevant details, evidence, and a clear explanation.
- Our redressal team will acknowledge the complaint within 48 hours.
- Depending on the complexity, resolution may take up to 15 business days.
- In case of disputes, appeals can be escalated to the senior editorial team.
Interactive Grievance Mechanism
We offer an interactive grievance redressal mechanism to ensure transparency and efficiency in handling concerns.
- Track the status of your complaint via email updates.
- Receive responses with detailed explanations.
- Escalate unresolved issues directly through an appeal process.
Contact Details
Email: Redressals@Waayers.com
Mobile/WhatsApp: +91-99-2200-7936
Website: Headline Row | Waayers Media | Sister News Brands